System and Equipment Readiness Dashboard

This privacy policy explains the types of personal information we collect, how we use it, and with whom we share it. By using the Servant application, you agree to the collection and use of information in accordance with this policy. Please note that the login information used comes from a third-party system owned by PT Pelabuhan Indonesia internal company (portalsi.pelindo.co.id).

Information We Collect

We collect the following information:

Account information: username, email address, password (through portalsi.pelindo.co.id)
Usage data: activities within the application, preferences, and settings
Technical data: IP address, browser type, and device information
Geolocation data: information about the location of issue reporters stored for reporting and troubleshooting purposes
Contact information if you contact us for support

How We Use Information

We use the collected information for:

Providing and improving the Servant application service
Verifying user identity through the authentication system portalsi.pelindo.co.id
Providing effective customer support
Preventing harmful activities or fraud within the system
Sending important notifications related to services and system maintenance
Storing and analyzing geolocation data of issue reporters to improve service and troubleshooting efficiency

Data Security

We prioritize user data security as our main focus. We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. This includes data encryption, physical and logical access controls, and internal security procedures.

Data Storage

User personal data is stored on our secure servers. We store information as long as necessary to provide our services and in accordance with applicable legal obligations. You can request deletion of your personal data at any time by contacting us.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information if:

Required by law, regulations, or legitimate legal processes
We believe sharing is necessary to protect rights, property, or user safety
For third-party services that help us provide our services, provided they agree to maintain data confidentiality

User Rights

You have the right to:

Access your personal information stored in our system
Update or correct inaccurate or incomplete information
Request deletion of your personal data in accordance with company policy
Withdraw your consent for data collection and use at any time

Cookies and Similar Technologies

We use cookies and similar technologies to improve user experience, analyze trends, and operate our website. You can choose to accept or reject these cookies through your browser settings.

Privacy Policy Changes

We may update this privacy policy from time to time. We will notify you of important changes by posting the updated policy on this site and updating the "Last Updated" date. Continued use of our services after changes means you accept those changes.

Contact

If you have questions about this privacy policy or wish to exercise your rights, please contact us through the help feature in the application or our email at servant@ilcs.co.id. We will respond to your requests in accordance with applicable laws.